Empowering Enterprises, Elevating Experiences
We deliver expert technology consulting, elevating digital and interpersonal interactions. Through a careful assessment of your tech ecosystem, we enhance operational efficiency and service standards, differentiating your firm in the professional services industry.
86%
86% of customers are willing to pay more for a better customer experience.
$1m
According to a study by the Association for Financial Professionals, automated workflows can save accounting firms an average of $1 million per year
70%
Forrester Research found that 70% of customers are more likely to do business with a company that provides a great client experience.
Services
Our Approach
01.
Business Discovery & Assessment
We dive deep into your firm's processes and client needs, assessing your current technology landscape and interview clients to identify areas for improvement and efficiency gains.
02.
Client Journey
Analysis
We conduct a comprehensive review of your existing client journey, from onboarding and document collection, to project management and closure, to understand the current state and identify areas for potential enhancement.
03.
Technology Gap
Identification
Through detailed analysis, we identify key gaps in your client experience, comparing your performance and tech usage against industry best practices.
04.
Custom Improvement Strategies & Tech Sourcing
We develop bespoke strategies to elevate your client experience and source industry-specific tech solutions that align with your firm's unique needs.
05.
Cost-Benefit
Analysis
We conduct comprehensive cost and ROI evaluations for each potential solution and present our data-driven recommendations to your key stakeholders.
06.
Streamlined
Implementation
We oversee the implementation of agreed solutions, ensuring a smooth transition with minimal business disruption and effective staff training.
07.
Continuous Monitoring
& Optimization
After implementation, we maintain a proactive role, monitoring effectiveness, making adjustments, and staying abreast of tech advancements to keep your firm at the industry forefront.
About Zac Radbone
Zac, former Global Head of Digital for Moore, an international accounting network of 250+ firms worldwide, led the network's modernization through a global rebrand and spearheaded large-scale technology initiatives across multiple countries and languages. Later, at Armanino, a top 20 US firm, Zac led the Digital Client Experience initiative, implementing a digital platform to standardize project management and centralize the client experience. Now based in the UK, Zac channels his passion for leveraging technology to enhance client experiences into helping other professional service firms realize their digital potential.
Believe in a Better Client Experience
Leopard is leading the way in reshaping digital client experiences within professional services. With a focus on enhancing operational efficiency, our expert technology consulting services are designed to propel your firm into the digital age. Collaborate with us to unlock the transformative power of a superior digital client experience.